Document and Procedure Package to Prepare

Documents visible to customers#

1. Platform and sales terms and conditions, with a clear division between operator and seller.
2. Seller information and terms specific to their offer.
3. Privacy policy.
4. Cookie policy/preference panel.
5. Information on ranking, advertising, personalization, and reviews.
6. Withdrawal instructions and a sample form.
7. Complaint process.
8. Channel for reporting illegal content/products and security issues.
9. Information on service availability.

Documents and procedures for sellers#

1. Seller terms and conditions/agreement compliant with P2B.
2. Product data and document standards.
3. Policy on prohibited and restricted products.
4. Category instructions and admission criteria.
5. Declaration of roles: manufacturer/importer/distributor, fulfillment, and responsible person in the EU.
6. EPR declaration and evidence.
7. DAC7 questionnaire and obligations.
8. Rules for pricing, promotions, ranking, advertising, and reviews.
9. SLA for fulfillment, withdrawals, complaints, and security.
10. Procedure for suspension, appeal, termination, and data export.

Operator's internal documents#

1. Responsibility model document.
2. GDPR record of processing activities, role map, retention policy, and processor list.
3. Data breach and rights violation procedure.
4. DSA procedure and the ability to reconstruct moderation decisions in existing reports/logs.
5. GPSR procedure, product recall, and traceability exercises.
6. Category gateway matrix.
7. Seller verification and exception procedure.
8. DAC7 procedure and reporting calendar.
9. EPR operator-seller-fulfilment procedure.
10. 30-day price, review, and ranking procedure.
11. Security, incident, business continuity, and backup plan.
12. Availability assessment, testing, and remediation plan.
13. DSA, PAD, P2B and NIS2 self-identification updated annually.
14. Legal changes register and owner for each area.